Business Analyst, Customer Experience

VirtualVocations

Aloha, ORFull-timePosted Mar 12, 2026

Behavioral Health Market Context

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Job Description

 degree in Business Analytics, Information Systems, Operations Management, or related field preferred

3+ years of experience in business analysis or systems analysis roles

Experience with requirements gathering, process mapping, and solution documentation methodologies

Proficiency with project management tools and methodologies

Experience working with business systems such as Salesforce, Gainsight, or Tableau

Qualifications

  • 3+ years of experience in business analysis or systems analysis roles
  • Experience with requirements gathering, process mapping, and solution documentation methodologies
  • Proficiency with project management tools and methodologies
  • Experience working with business systems such as Salesforce, Gainsight, or Tableau

Benefits

    Responsibilities

    • Support end-to-end requirements lifecycle and facilitate solution discovery sessions
    • Act as a liaison between Customer Experience sub-teams and Business Systems & Data organizations
    • Develop process maps and analyze operational workflows to identify improvements


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