Business Analyst, Customer Experience
VirtualVocations
Behavioral Health Market Context
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Job Description
degree in Business Analytics, Information Systems, Operations Management, or related field preferred
3+ years of experience in business analysis or systems analysis roles
Experience with requirements gathering, process mapping, and solution documentation methodologies
Proficiency with project management tools and methodologies
Experience working with business systems such as Salesforce, Gainsight, or Tableau
3+ years of experience in business analysis or systems analysis roles
Experience with requirements gathering, process mapping, and solution documentation methodologies
Proficiency with project management tools and methodologies
Experience working with business systems such as Salesforce, Gainsight, or Tableau
Qualifications
- •3+ years of experience in business analysis or systems analysis roles
- •Experience with requirements gathering, process mapping, and solution documentation methodologies
- •Proficiency with project management tools and methodologies
- •Experience working with business systems such as Salesforce, Gainsight, or Tableau
Benefits
Responsibilities
- •Support end-to-end requirements lifecycle and facilitate solution discovery sessions
- •Act as a liaison between Customer Experience sub-teams and Business Systems & Data organizations
- •Develop process maps and analyze operational workflows to identify improvements
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