Practice Clinical Team Leader

ical Assistant(s) including orientation, performance reviews, and maintenance of personnel records with HR.
• Assists with ensuring clinical staff following corporate policies, procedures, compliance program and efficient workflows.
• Maintains accountability for quality patient experiences.
• Serves as a resource to staff as EHR Super User.
• Clinic Maintenance:
• Assists with monitoring clinical needs provide ongoing staff training as needed, restocks office & medical supplies, ensures that overall clinic has necessary tools and resources to perform clinic functions
• Works closely with clinical director to ensure special equipment/supply requests are communicated in a timely manner so that resources are available and ready to use for any given appointment
• Monitor schedule block time and make recommendations for effective utilization to Administrator
• Compliance:
• Assist with responsibility for clinical practices remaining in compliance with state and federal guidelines (e.g., fraud, abuse, and anti-kickback statutes)
• Assist with ensuring all staff members complete annual competency training
• Works on the clinic’s behalf with related departments: IT, Human Resource, Scheduling and Billing and Collections
• AP and Payroll information relayed to PPOA Corporate accurately and timely
• Assist with ensuring clinic schedule and petty cash log is done efficiently and accurately
• Assists with ensuring financials for the clinic are accurately accounted for daily.
• Assists Administrator with clinical staff credentialing entity to monitor current licensure, malpractice insurance, certifications, permits, DEA, DPS/CSR, BLS, etc.
• Supports, encourages, and uses PPOA ancillary services
• Patient Care and Customer Service:
• Support the physician and all providers in the provision of care as appropriate
• Assists with maintaining and holds all members of staff to the highest level of patient care
• Responsible for protecting privacy and security of EMR
• Assist with Overseeing EHR maintenance to ensure timely dispensation of completed charts
• Communicates effectively and professionally with patients, referring physicians and their office staff, visitors, physicians, and coworkers
• Assists with monitoring medical record EHR charting for accuracy, completeness, and compliance with federal and state rules and regulations
• Philosophy
• Supports the clinic’s ideology, mission, goals, and objectives
• Performs in accordance with the clinic’s policies and procedures
• Follows the clinic’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Participates in clinic committees, meetings, in-services, and activities as appropriate
• Understands importance of keeping the clinic clean and tidy
• Works in calm, orderly manner
• Communication
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interact with others in a positive, respectful, and considerate manner
• Financial practices:
• Use clinic resources appropriately and avoid wasteful practices
• Reports on wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Quality Assessment Performance Improvement program (QAPI):
• Contributes to the progress and development of the organization's adopted Quality Assessment b.) Performance Improvement program (QAPI)
• Performs according to established Quality Assessment Performance Improvement (QAPI) policies and procedures
• Objectively evaluates suggestions, grievances, and processes to identify opportunities to
• Improve performance and quality of care
• Participate in data collection activities to support the Quality Assessment Performance Improvement program (QAPI)
• Professional competence:
• Basic medical terminology, anatomy, human diseases, pharmacology
• Basic medical office procedures and clinical medical assisting skills.
• Basic knowledge and skills with vital signs (Blood pressure, respiration rate, heart rate etc.
• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeking new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations
• Adheres to proper dress code
• Adherence to cell phone policy
• Adheres to HIPPA policy
• Duties:
• Is oriented to all clinical and business office areas
• Handling patient accounts and records, word processing, and scheduling of patients.
• Takes patient histories and vital signs
• Prepares patients for examination and/or procedures
• Assists the physician and mid-level provider with examinations and treatments
• Perform selected diagnostic tests as directed by the physician.
• Assists physicians and mid-levels during examinations
• Collects and prepare laboratory specimens, e.g. Urine Drug Screen Samples
• Performs basic laboratory tests such as Accucheck (blood sugar)
• Sterilizes medical instruments as appropriate
• Prepares and administers medications as directed by a physician (IM injections)
• Draws blood
• Removes sutures
• Enter data into patients’ electronic record, scans and indexes documents accurately to patients’ electronic medical records
• Arranges for hospital admissions and laboratory services
• Greets patients
• Schedules appointments
• Cleans rooms between patients
• Knows location of equipment and supplies
• Keeps sinks clean and free of debris
• Stocks supplies, patient gowns, table paper, exam gloves, antimicrobial hand-washing solution, and other appropriate supplies in exam rooms
• Assist patients with ambulation, transfer to and from exam table as appropriate
• Performs general delivery service for the practice and runs errands as needed
• Keeps kitchen clean
• Keeps hallway free of clutter
• Checks/empties sharps containers throughout clinic
• Other duties as assigned by Clinical Practice Manager, Physician and Mid-Level provider
• Deposits money as directed by PPOA Policy and procedures
• Works professionally and as a team
• Medication Prior Authorization
• Diagnostic testing prior authorization
• BXMO (If Applicable)

In addition to the above for Medical Assistants,
• Following principles of medical ethics for medical assistant
• Preparing patients for radiological procedures and take X-rays following established procedures for patient care and safety
• Assisting patients at any time need is apparent or as directed by supervisory staff
• Performing medical assistant and radiological procedures
• Performing x-rays as directed by the provider
• Giving instructions to patients as instructed by provider

JOB REQUIREMENTS

Required
• High school diploma or GED certificate
• Strong ethical and moral character references
• BLS certification
• Medical Assistance Experience
• Language skills adequate for high-level written, interpersonal and telephone communication in American English
• EMR experience
• Basic Knowledge of Computer software
• Must be able to provide proof of identity and their right to work in the United States
• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
• Ability to promote favorable clinic image with physicians, patients, insurance companies, and general public.
• Travel to and from clinics within the region and within reasonable distance as business needs support the request
• Ability to make decisions and solve problems
• BXMO State License (If Applicable)

Preferred
• Nursing (Medical) Assistant certification
• Pain Management Practice prior experience