Clinical Research Operations Analyst

University of Massachusetts

Worcester, MAFull-time

65K a year

Behavioral Health Market Context

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Benefits

Dental CoveragePaid Time OffHealth Insurance

Job Description

 Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS.
- Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry.
- Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols.
- Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery.
- Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information.
- Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing.
- Ensures timely completion of CTMS information in all tracking systems
Clinical Research Revenue Recovery
- Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts.
- Acts as the primary point of contact for external sponsors on all clinical research invoices.
- Maintains clinical research check detail posting from bursar feed to clinical research internal site.
- Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions.
- Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS.
- Reviews, verifies, and processes all submitted clinical research account closure requests.
Education & Reporting
- Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking
- Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner.
- Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies
- Delivers relevant training and orientation to clinical research staff/faculty.
- Develops and maintains division web pages/web page content.
• *Qualifications and Requirements**
- Bachelor's Degree in a related field, or equivalent experience
- Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization.
- Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements.
- Strong analytical, computer and software skills.
PREFERRED QUALIFICATIONS:
- OnCore & EPIC experience strongly preferred.
- Certification in clinical research (CIP, SOCRA, ACRP or equivalent)
- OnCore Financial and Management Certifications preferred.
• *Pay and Benefits**
$65,000.0 - $78,000.00
In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

Qualifications

  • Bachelor's Degree in a related field, or equivalent experience
  • Minimum 1-3 years of experience in a clinical research environment within a healthcare or academic organization
  • Working knowledge and understanding of federal, state regulation and guidance related to clinical research, specifically federal clinical research billing requirements
  • Strong analytical, computer and software skills

Benefits

  • $65,000.0 - $78,000.00
  • In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan

Responsibilities

  • Under the general direction of the Assoc Director, Clinical Research Revenue Recovery & Billing or designee, the Clinical Research Operations Analyst is responsible for various operational functions associated with the timely, compliant execution of UMMS clinical research activities
  • Clinical Research Management System (CTMS) Operations
  • Analyzes, evaluates and maintains clinical research protocols, budgets and contract amendments within the CTMS
  • Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry
  • Works closely Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols
  • Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery
  • Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information
  • Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing
  • Ensures timely completion of CTMS information in all tracking systems
  • Clinical Research Revenue Recovery
  • Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts
  • Acts as the primary point of contact for external sponsors on all clinical research invoices
  • Maintains clinical research check detail posting from bursar feed to clinical research internal site
  • Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions
  • Analyzes, assesses and resolves any account balance discrepancies between sponsors and UMMS
  • Reviews, verifies, and processes all submitted clinical research account closure requests
  • Manages assigned tasks via the TRACs intake portal, interpreting requests, ensuring timely completion and accurate tracking
  • Maintains internal reporting systems, providing metrics to senior management ensuring that metrics are captured in an accurate and timely manner
  • Develops and maintains assigned curriculum, training materials, job aids, SOPs, and policies
  • Delivers relevant training and orientation to clinical research staff/faculty
  • Develops and maintains division web pages/web page content


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