Clinical Trial Assistant
Planet Pharma
60K–80K a year
Behavioral Health Market Context
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Job Description
e phones
• Install required apps and ensure proper system settings
• Verify device connectivity, syncing, and overall functionality
• Troubleshoot basic mobile and wearable tech issues
• Guide participants clearly on device usage
• Document setup completion and any issues encountered
• Ensure compliance with data privacy and study protocols
Qualifications
• 0–2 years of relevant experience or equivalent combination of education/training
• Experience in clinical research, healthcare tech, or similar environments preferred
• Familiarity with mobile device management (MDM) systems is a plus
• Customer-facing or technical support experience
Core Skills
• Strong communication and customer service skills
• Ability to troubleshoot mobile devices and wearables
• Detail-oriented with strong multitasking ability
• Analytical and problem-solving mindset
Compensation
• $29.70 – $33.00/hr (based on experience)
• Install required apps and ensure proper system settings
• Verify device connectivity, syncing, and overall functionality
• Troubleshoot basic mobile and wearable tech issues
• Guide participants clearly on device usage
• Document setup completion and any issues encountered
• Ensure compliance with data privacy and study protocols
Qualifications
• 0–2 years of relevant experience or equivalent combination of education/training
• Experience in clinical research, healthcare tech, or similar environments preferred
• Familiarity with mobile device management (MDM) systems is a plus
• Customer-facing or technical support experience
Core Skills
• Strong communication and customer service skills
• Ability to troubleshoot mobile devices and wearables
• Detail-oriented with strong multitasking ability
• Analytical and problem-solving mindset
Compensation
• $29.70 – $33.00/hr (based on experience)
Qualifications
- •0–2 years of relevant experience or equivalent combination of education/training
- •Customer-facing or technical support experience
- •Strong communication and customer service skills
- •Ability to troubleshoot mobile devices and wearables
- •Detail-oriented with strong multitasking ability
- •Analytical and problem-solving mindset
Benefits
- •PR Range: $29.70 - $33.00/hr
- •$29.70 – $33.00/hr (based on experience)
Responsibilities
- •Provide hands-on technical support to study participants during on-site visits, ensuring successful setup, connectivity, and use of mobile devices and wearable technology
- •Support participants with mobile phone setup and platform migration
- •Configure and pair Apple Watch devices with mobile phones
- •Install required apps and ensure proper system settings
- •Verify device connectivity, syncing, and overall functionality
- •Troubleshoot basic mobile and wearable tech issues
- •Guide participants clearly on device usage
- •Document setup completion and any issues encountered
- •Ensure compliance with data privacy and study protocols
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