Customer Success Associate
OpenClinica LLC
60K–65K a year
Behavioral Health Market Context
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Job Description
es, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.
About the Role and Team:
The Customer Success Associate helps to serve our clients, the clinical researchers, and ensure an exceptional experience. As a member of the team you will be responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers.
• Location: Fully Remote in the U.S.
• Status: Full-time, Exempt
• Reports to: Customer Success Team Lead
• Compensation: $60,000 - $65,000 annually
What You Will Do:
• Manage & oversee the creation of various marketing and study recruitment materials
• Coordinate across internal and external teams to launch recruitment campaigns
• Build and maintain strong, long-lasting relationships with our researchers
• Make improvements to our current customer satisfaction methods and processes
• Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
• Conduct client-facing calls and coordinate action items across internal and external teams
• Triage client support issues and deliver best-in-class service
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities
Qualifications:
Required:
• Bachelor’s degree
• Minimum 2 years of experience in an academic research environment
• Excellent communication skills, both written and oral
• Organized and detail-oriented
• Autonomous in your work and the challenge of solving complex problems
Nice to Have:
• A clinical background as a research coordinator or experience running or managing clinical trials
• Familiar with Canva
About the Role and Team:
The Customer Success Associate helps to serve our clients, the clinical researchers, and ensure an exceptional experience. As a member of the team you will be responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers.
• Location: Fully Remote in the U.S.
• Status: Full-time, Exempt
• Reports to: Customer Success Team Lead
• Compensation: $60,000 - $65,000 annually
What You Will Do:
• Manage & oversee the creation of various marketing and study recruitment materials
• Coordinate across internal and external teams to launch recruitment campaigns
• Build and maintain strong, long-lasting relationships with our researchers
• Make improvements to our current customer satisfaction methods and processes
• Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
• Conduct client-facing calls and coordinate action items across internal and external teams
• Triage client support issues and deliver best-in-class service
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities
Qualifications:
Required:
• Bachelor’s degree
• Minimum 2 years of experience in an academic research environment
• Excellent communication skills, both written and oral
• Organized and detail-oriented
• Autonomous in your work and the challenge of solving complex problems
Nice to Have:
• A clinical background as a research coordinator or experience running or managing clinical trials
• Familiar with Canva
Qualifications
- •Bachelor’s degree
- •Minimum 2 years of experience in an academic research environment
- •Excellent communication skills, both written and oral
- •Organized and detail-oriented
- •Autonomous in your work and the challenge of solving complex problems
- •A clinical background as a research coordinator or experience running or managing clinical trials
- •Familiar with Canva
Benefits
- •Compensation: $60,000 - $65,000 annually
Responsibilities
- •The Customer Success Associate helps to serve our clients, the clinical researchers, and ensure an exceptional experience
- •As a member of the team you will be responsible for the full researcher journey, from onboarding to the conclusion of a study
- •This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers
- •Location: Fully Remote in the U.S
- •Status: Full-time, Exempt
- •Reports to: Customer Success Team Lead
- •Manage & oversee the creation of various marketing and study recruitment materials
- •Coordinate across internal and external teams to launch recruitment campaigns
- •Build and maintain strong, long-lasting relationships with our researchers
- •Make improvements to our current customer satisfaction methods and processes
- •Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
- •Conduct client-facing calls and coordinate action items across internal and external teams
- •Triage client support issues and deliver best-in-class service
- •Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- •Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities
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