Allow me to introduce Balboa Digital--a trusted, compliant call center service partner. If you're considering outsourcing some of your call center services for patient recruitment, screening, appointment setting and/or check-in calls, Balboa may be the right fit for your needs. We also support non-voice projects. We provide branded outbound calls with confidence. Our expertise in telemarketing and telephony regulations keeps you compliant, and your branding helps you reach prospective patients. Add in our innovative technology, real-time reporting and friendly staff, and you have an effective and seamless customer experience. We're here for all your call center needs or to augment your internal team with the following custom call center recruitment services: Agents take inbound/make outbound calls to individuals indicating interest in participating in a clinical trial Agents use a pre-screener to determine if patients qualify for the trial they are interested in, or a different trial they may want to participate in If applicable, patients are scheduled for their first office visit Additionally, agents may provide ongoing engagement and retention services: Schedule ongoing appointments Make appointment reminder calls Make follow up calls on missed appointments Provide clerical tasks assistance and more Balboa Digital is ready to serve as your trusted brand ambassador and provide real-time results with quick implementations, clear pricing and compliance expertise.
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