Behavioral Health Initial Intake Outreach

Part of paid clinical trials in Danville, Pennsylvania.

Sponsor
Geisinger Clinic
Study ID
NCT07790107
Status
Recruiting
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Conditions

  • Behavioral Health

Eligibility Criteria

Sex
ALL
Age
18 Years - N/A
Healthy Volunteers
Not accepted

Interventions

  • Pre-intake appointment informational messages — BEHAVIORAL
    Informational messages delivered through MyChart or text message before a scheduled behavioral health intake call. The MyChart messages explain that the intake call is a one-time appointment to determine the most appropriate treatment plan, describe potential benefits of group psychotherapy, and provide a link to additional educational information about group therapy. Patient instructions with the same information added to the appointment within MyChart. Patients who do not have MyChart but can be sent text messages will get brief text messages with a link to MyChart to view patient instructions with information about group therapy.

Study Details

The goal of this study is to help patients get seen sooner for behavioral health appointments by informing them about group therapy options, which allow more patients to be seen at once, often more quickly than 1:1 therapy. We will test whether messages describing the benefits of group therapy might encourage more patients to sign up for group therapy, thereby shortening patients' time to beginning therapy.

Key Dates

First listed
Aug 27, 2026
Start date
Aug 20, 2026
Status verified
Aug 2026
Primary completion
Mar 31, 2028
Completion
Mar 31, 2028

Study Design

Enrollment
6,200 participants (estimated)
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • No Intervention: Usual Care
    Patients will receive usual care and will not receive the pre-intake call informational messages. Usual care includes the standard scheduling and communication processes for behavioral health intake appointments.
  • Experimental: Pre-Intake Appointment Messages
    Patients will receive informational messages delivered through MyChart or text message before their scheduled behavioral health intake appointment. Patient instructions will also be modified.

Primary Outcome Measure

Time to first psychotherapy appointment [ Time Frame: Within 6 months after the intervention message is sent (or the corresponding index date for patients assigned to usual care) ]

Central Contacts

Locations (1)

FacilityCityStateZIPSite coordinators
Geisinger ClinicDanvillePennsylvania17822
Gail Rosenbaum, PhD
[email protected]
570-243-1199

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