Preoperative Outreach to Improve Surgical Attendance

Part of paid clinical trials in San Francisco, California.

Sponsor
University of California, San Francisco
Study ID
NCT07644819
Status
Not Yet Recruiting

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Conditions

  • Urology

Eligibility Criteria

Sex
ALL
Age
18 Years - N/A
Healthy Volunteers
Not accepted

Interventions

  • Preoperative Outreach — BEHAVIORAL
    Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.

Study Details

This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.

Key Dates

Start date
Jun 30, 2026
Status verified
Jun 2026
Primary completion
Dec 31, 2026
Completion
Dec 31, 2026

Study Design

Enrollment
68 participants (estimated)
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • Experimental: Enhanced Preoperative Outreach
    Participants receive standard care plus reminder phone calls at 7 days, 3 days, 1 day, and the day of the procedure, text messaging access, assessment of barriers to attendance, and referral to social work when appropriate.
  • No Intervention: Standard Care
    Participants receive standard preoperative care, including procedure scheduling, preoperative anesthesia evaluation, and routine surgery center reminder calls.

Primary Outcome Measure

Procedure No-Show Rate [ Time Frame: From enrollment until the scheduled procedure date (up to 8 weeks) ]

Central Contacts

Locations (1)

FacilityCityStateZIPSite coordinators
University of California, San FranciscoSan FranciscoCalifornia94143-

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By research site
University of California, San Francisco· San Francisco, CA

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